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Patient Rights and Responsibilities

Pediatric and Adolescent Center of Grand Prairie & Arlington (PACGPA) affirms each patient’s right to receive care delivered in a considerate, respectful, dignified and comforting manner. As a parent, guardian or authorized representative of a patient at PACGPA you have the right to receive information about your rights and PACPA's policies related to those rights.

Parent and Patient Responsibilities:

  • Ask questions when you do not understand what you have been told about care.

  • Provide accurate and complete information about matters relating to the patient’s health.

  • Follow the treatment plan mutually agreed upon by you and your healthcare team.

  • Talk to your doctor about what you expect in regard to pain and pain management.

  • Be considerate of our Team Members, your CARE Team, patients, and other families during your visit.  

  • Follow PACGPA's rules and regulations.

  • Report perceived risks with care and unexpected changes in the patient’s condition.

We encourage you to talk with:  

  • Your child’s nurse or medical provider.

  • The nursing manager or director.

  • A Patient Advocate  at the Care Line 972-206-2940

If you or your family feel your rights as a patient were not upheld, you have the right to file a grievance and receive a written response from the Grievance Resolutions Committee of Pediatric and Adolescent Center of Grand Prairie & Arlington or file a grievance with one of the agencies below.

Texas Medical Board Attention: Investigations
333 Guadalupe, Tower 3, Suite 610 P.O. Box 2018, MC-263 Austin, Texas 78768-2018


Assistance in filing a complaint is available by calling the following telephone number:  1-800-201-9353


For more information please visit

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